Pet Support Specialist

Dallas, TX
Full Time
Entry Level
Salary: $19/hr 
Weekly Pay
Shift Available : 

Schedule:

  • Full-time: 40 hours per week
  • 5 days per week, 8-hour shifts
  • Includes a 1-hour unpaid lunch and two paid 15-minute breaks

Shift Times:

  • Monday–Friday: 10:30 AM – 7:30 PM
  • Saturday–Sunday: 10:00 AM – 7:00 PM (based on scheduled days)
  • Evenings, weekends, and holidays are required
  • Two days off per week (not always consecutive)
  • Employees should expect to work at least one weekend day

The Pet Support department is responsible for shelter admissions, lost pet reunifications, and providing pet/owner support to help prevent shelter surrender. From assisting with Pet Food Pantry events to helping community members remain compliant with local pet laws, this team plays a key role in many aspects of shelter operations.

Essential Duties & Responsibilities :
  • Provide excellent customer service to pet owners and community members
  • Enter and maintain accurate records in internal systems
  • Communicate effectively with a diverse population, including bilingual interactions when needed
  • Assist pet owners with resources and guidance to prevent shelter surrender
  • Support intake processes, reunifications, and general shelter operations
  • Handle sensitive situations with professionalism and de-escalation techniques
  • Collaborate with team members in a fast-paced, high-volume environment
  • Maintain reliability and consistent attendance to support team operations

Minimum Qualifications :
  • Strong customer service and communication skills
  • Basic computer and data entry proficiency
  • Bilingual (Spanish preferred)
  • Experience in animal care is a plus
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